Job Description
Job Description :
Brief Description
Soft Skills: (Job related)
Excellent verbal and written communication in English
Good reading and comprehension skills and attention to detail
Logical and reasoning abilities to take right decisions to solve customer problems.
Result oriented who can drive towards stringent targets.
Basic knowledge on Customer Service.
Ready to work in rotational shifts.
Others
Responsible for answering customer queries through Inbound chats/emails
Provide First time resolution to customers on chat/email.
Maintain Notes on relevant systems for tracking purpose.
Facilitate process improvement by escalating relevant issues to the right department
Be a brand ambassador for the client
Should be a quick learner
Create a WOW exp. for the customer (C-Sat) and Customer Experience
Interested candidates please contact HR Manager Meera: 8489435*** / Email id: [HIDDEN TEXT]
Employement Category:
Employement Type: Full time
Industry: Recruitment
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Quality Analyst Job For 1-3 Year Exp In
Contact Details:
Company: Job Store Consulting
Location(s): Coimbatore
Keyskills:
Physical Design