Avaya Voice - Assistant Manager, Wipro Ltd.

Job Description

JD:

Support and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server),

*****-Knowledge of SIP- Session initiation protocol is mandatory.*********

• Knowledge on SIP technology (Session manager/ SBC) & Intuity Audix/ Modular messaging / IVR / VOIP Setup
• Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
• Responsible for tracking of Inventory for all Voice related equipment's. Internal & External customer communication & coordination.
• Responsible Troubleshoot alarms and errors.
• Participation in Client Technical troubleshooting calls.
• Responsible Backup of Various Voice devices like CMS, ACD, Intuty Audix & recording servers, core Avaya SIP Infra ( SBC, SM, AMS, SMGR, IVR, AES, MPP).
• Responsible for Customization/programming of Hunt groups, VDNs, Vectors ASAI links and other configurable components.
• Call flow and documentation
• Responsible for analyzing usage (License, Link, PN) and providing appropriate recommendation to management. Responsible for Coordination with various Internal teams and External Vendors to meet business Uptime.. Flexibility to work in 24X7 environments.
• Responsible for monitoring& troubleshooting of ASAI links linked to adjuncts CTI/PG Servers /T Servers / ICM Integration / ECHI /IEX . etc.
• Achieving Customer SOW uptime commitment.
• Patch management, Process compliance as per ITIL framework
• Monitoring & Troubleshooting Knowledge on Avaya PBX/ Verint or Nice Recording solution
• Knowledge on CMS (Reporting server), CDR (Call Billing server), Modular Messaging
• Good communication skills (verbal and written).
• Understanding of network technologies utilized within an Internet/Intranet environment.
• understanding of Various voice compression Codecs.
• Understanding of TDM & VoIP(H.323 / SIP / TCP/IP and other voice networking protocols.

Other Details:

* Knowledge of SIP- Session initiation protocolis mandatory.

* Only core Avaya Voice skilled applicant can apply.

* Applicant must be graduate.

* comfortable with 24*7 shift.

* WFH facility available until pandemic get over.

* can join immediately or max 2 months.

* Interested applicant can email on- vi***********8@wi**o.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Other
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Wipro
Location(s): Mumbai
Website: https://www.wipro.com

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Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty NBFC ( Non Banking Financial Services ) Manufacturing Travel / Tourism Medical / Healthcare FMCG / F/B Education / Training IT Services / Consulting Software Product BPO / Call Center BFSI Power / Energy Recruitment Services Pharma / Biotech Oil / Gas / Petroleum Banking Real Estate Financial Services Accounting / Auditing Square 1 Consulting Services Hiring For A reputed Chemical industry Consumer Durables / Electronics Media / Dotcom / Entertainment Engineering / Construction Investment Banking / Venture Capital / Private Equity Aviation / Airline Automation Export-Import / Trading Shipping Hospitality FinTech Automobile / Auto Ancillaries Others Printing / Packaging Broking Auto Components E-Learning Furnishings / Sanitaryware / Electricals Chemical / Plastic / Rubber / Glass 97 KPO / Analytics Sanskar HR Consultancy Services Hiring For Chemical Industry Emerging Technologies MFI ( Micro Finance ) Heat ventilation Air conditioning Heat ventilation Air conditioning Subhadra Jobs Consultancy Hiring For Bpo Industry Subhadra Jobs Consultancy Hiring For Bpo Industry Acme Services Private Limited Hiring For Beauty Skin Care Industry Semiconductors Semiconductors Mining Sanskar HR Consultancy Services Hiring For Manufacturing Industry Sports / Fitness AMOHA CONSULTING AND VENTURES PRIVATE LIMITED Hiring For Urgent | Hiring for Branch Sales Manager role in NBFC Industry for Navi Mumbai - 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Keyskills:   Acd SMGR AUDIX IVR Avaya SIP AMS VOIP CMS MPP AES Avaya Pbx ITIL Framework SBC Nice SM SIP