Service Engineer-Ahmedabad
- Tmeic Industrial
- 6 - 10 Years
- Hyderabad
- 5 years ago
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Job Description
Job description
Roles and Responsibilities
QUALIFICATIONS :
Roles and Responsibilities
- To manage all Service and Technical aspects for the full range TMEIC Product & Solution like MV Drives, UPS, PVPCS and Motor with the objective of achieving the set target/Objectives.
- Coordinating the entire activity of the After Sales Support (Service & Support area) department
- Responsible for Pre-Sales support, Commissioning and post sales support till product life cycle.
- Ensure the support as per TAT commitment to customer.
- Ensure Customer satisfaction index as per set target
- Maintain the Frist Time Fix rate as per set target.
- Preparing Service commercial offers, managing to obtain signed contracts from all new customers regarding After Sales Services.
- Agreeing price and other Service contract terms with customer. Ensuring that contracts concluded with customers are correct, minimizing commercial risk to the company and achieving required profit margins;
- Work with Business Manager to define / refine service offering are developed and communicate.
- Responsible uptime of product under warranty & with service contract.
- Liaison with Business Manager Development to understand details of product direction and design and maintaining the minimum Spares Stock for branch level.
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs etc.
- Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors.
- Responsible for the Project drawings and its approval from customer.
QUALIFICATIONS :
- Diploma / BE Electricals or Electronics & Communication.
- Technical background in systems engineering & IT.
- Strong communication, listening and presentation skills.
- Relevant experience in technical product configuration or technology related experience
- Minimum 6 to 8 years of experience in Power Electronic/Drives/UPS/PV Inverters after Sales Support.
- Must be a Team player and adaptive to the competitive market environment.
- Fully aware of the contemporary, evolving technologies in the field of UPS Systems Industry.
- Exceptional communicational and interpersonal skills.
- Shall be assertive and persuasive
Employement Category:
Employement Type: Full timeIndustry: MachineryFunctional Area: ManufacturingRole Category: Service ManagerRole/Responsibilies: Service Engineer-AhmedabadContact Details:
Company: TMEIC IndustrialLocation(s): Hyderabad+ View Contact
Keyskills: post sales suppor PV inverters UPS Power Electronics Customer Satisfaction Index
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