Customer Service Inbound Process Customer Support Executive @ Conneqt

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Customer Service Inbound Process Customer Support Executive

Conneqt
1 - 2 Years
Hyderabad
5 years ago
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Job Description

1. Manage large amounts of incoming calls
2. Generate sales leads
3. Identify and assess customers needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies.
10. Take the extra mile to engage customers.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Service Inbound Process Customer Support Executive

Contact Details:

Company: Conneqt Business
Location(s): Hyderabad

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Keyskills: Customer Service Customer Care Customer Service Executive Customer Suppor Inbound Domestic BPO Outbound Bp Call Center

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...

Customer Service Inbound Process Customer Support Executive @ Conneqt

Home > Customer Service Executive (Voice)