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Team Lead Operations @ Tech Mahindra

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 Team Lead Operations

Job Description

 
Dear Candidate,   We have an urgent requirement for a Team Lead operations role with Telecom domain in Pune Job Location- Pune Role: Team Lead Operations Shift timings: 24*7 (Should be flexible with shift changes).    Responsibilities:
  1. This role lead a team, supporting processes to achieve operational deliverables in terms of targets as agreed with the client and defined in the SLA documents for respective processes.
  2. Guide and mentor the team by conducting regular reviews with the team members.
  3. Facilitate knowledge sharing and capture within and across teams,
  4. Drive team to achieve process Service Level Agreements / metrics i.e. productivity and quality targets within the established timelines
  5. Ensure compliance controls are met
  6. Ensure documented process guidelines are followed ;conduct periodical reviews for process adherence
  7. Conduct ad-hoc Quality checks
    Interested candidates can attend a F2F interview with a copy of Resume: Tomorrow - 11th May 2019 (Saturday) between 11 AM - 2 PM Venue: Tech Mahindra Ltd, Commercezone IT park, Bldg. No.3, 1st Floor, Yerwada, Pune
Thanks & Regards,
Seema Pacharne 9764975*** SP*******5@te*********a.com   Note: Confirm your availability for the interview by sharing SMS/ sharing cv on email

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Team Lead Operations

Contact Details:

Company Name: Tech Mahindra
Location(s): Pune

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Keyskills:   international sla management voice team handling team management international voice bpo international call center team lead bpo operations management t

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₹ 4.0 - 6 Lakh/Yr

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Tech Mahindra

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...