Dear Candidate, We have an urgent requirement for a Team Lead operations role with Telecom domain in Pune Job Location- Pune Role: Team Lead Operations Shift timings: 24*7 (Should be flexible with shift changes). Responsibilities:Interested candidates can attend a F2F interview with a copy of Resume: Tomorrow - 11th May 2019 (Saturday) between 11 AM - 2 PM Venue: Tech Mahindra Ltd, Commercezone IT park, Bldg. No.3, 1st Floor, Yerwada, Pune
- This role lead a team, supporting processes to achieve operational deliverables in terms of targets as agreed with the client and defined in the SLA documents for respective processes.
- Guide and mentor the team by conducting regular reviews with the team members.
- Facilitate knowledge sharing and capture within and across teams,
- Drive team to achieve process Service Level Agreements / metrics i.e. productivity and quality targets within the established timelines
- Ensure compliance controls are met
- Ensure documented process guidelines are followed ;conduct periodical reviews for process adherence
- Conduct ad-hoc Quality checks
Thanks & Regards,Seema Pacharne 9764975*** SP*******5@te*********a.com Note: Confirm your availability for the interview by sharing SMS/ sharing cv on email
Keyskills: international sla management voice team handling team management international voice bpo international call center team lead bpo operations management t
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...