Be/btech IT Fresher (2018 Pass-out)__technical
- Kronos American
- 0 - 1 yrs
- Noida, Gurugram
- 6 years ago
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Desired Candidate Profile
Organization : Kronos (American MNC, Product based Group) Website : www.kronos.com (Please refer GLASSDOOR reviews )
Looking for BE/BTech Freshers (IT, Computer Science) - 2018 Pass-Out
Job Description
The duties of a Technical Support Engineer (Rep)/ Application Support include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
The duties of a Technical Support Engineer (Rep)/ Application Support include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
- Responding to Application Alerts based on monitoring tools as first responder
- Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
- Troubleshoot Application Alerts
- Handle Level 1 Escalations and adhere to escalation matrix
- Create shareable knowledge using knowledge base and knowledge methodology using tools provided
- Ensure operating standards are adhered to and updated as necessary
- Manage case-load in adherence to departmental goals/policies.
- Any Technical qualification in graduation/post graduation.
- BE/BTech Fresher (IT, CS) is preferred
- Understanding of operating systems, networking technologies/protocols, and software applications.
- Familiarity with SQL relational database management systems and SQL scripting.
- Ability to deliver superior customer service.
- Sound analytical and organizational skills.
- Excellent oral/written communication skills
- Willingness to work on flexible shifts ( including weekends) supporting a 24x7 operation globally
NOTE : If interested, then please share your profile at ma**********a@kr***s.com
Education:
UG: B.Tech/B.E. - Any Specialization, Computers
PG: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
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Kronos American
Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group) You're empowered when you're a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refe...
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