Customer Operations_Analyst @ eClerx Services

Job Description

Dear Candidate,

Greetings for the day !!

This is Jaspreet Kaur representing Human Resource department of eClerx. Kindly find below the

Job Description:

Contact Person: Jaspreet Kaur

Contact Number: 9876-068-181

Email address: Ja************8@ec***x.com

As discussed, please find below the job details that you will be interviewed for

Designation: Analyst

eClerx is 5 Days working with any two weeks off/ 9 hrs

The job responsibility majorly involves technical assistance, customer service, and vendor support.

What you will do:

• Resolve Customer queries and Complaints
• Troubleshooting of technical issues related to customers services
• Assist the customers on queries regarding their Products and Services
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
• Evaluate error on audits and conduct remediation training with associates

Essential Skill Set Required:

• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Professional in conduct/behavior, appearance, and communication
• Understanding of web technology and cable setup
• Must be reliable in terms of attendance and timing

Interview Process - Considering the situation entire interview process and assessments would be conducted virtually.

Desired Candidate profile

• Any Under graduate Fresher/Graduate Fresher are eligible
• Any experience up to 4 years are also eligible
• Flexible to work in Night Shifts / 24*7
• Excellent verbal, written communication and listening skills
• Should have good command over English Grammar and Fluency in English

Perks and Benefits

Night Shift Allowance + Cab Facility

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: eClerx Services Ltd.
Address: Sonawala Building, 1st Floor, , , MUMBAI, Maharashtra, India
Location(s): Panchkula

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Keyskills:   Customer Service good communication skills Bpo Operations Technical Support Customer Care Voice Process Call Center International BPO