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Technical Support Representative @ 5M Consultants

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 Technical Support Representative

Job Description

We are looking for a Tech Support Representative who will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Designation : Technical Support
Yrs of Exp :1+ yrs
Client : US Client
Hire: Direct/ Permanent
NIGHT SHIFT (Work From Home only)

Roles and Responsibilities

  • Excellent Communication to handle US Clients
  • Manage inbound and outbound calls in a timely manner
  • Maintains client confidence and protects operations by keeping information confidential
  • Build sustainable relationships and engage customers by taking the extra mile

Desired Candidate Profile

  • Someone with experience in handling US Clients is strongly preferred
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Ability to multi-task, set priorities and manage time effectively

Regards,

Nivi

ni****c@5m**********s.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: 5M people Consulting (Pvt) Ltd
Location(s): Bengaluru

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Keyskills:   Excellent Communication Communication Skills Customer Support Technical Support Customer Satisfaction Inbound Operations Verbal Communication Outbound Calling

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5M Consultants

CLIENT OF 5M