We are looking for a Tech Support Representative who will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Designation : Technical Support
Yrs of Exp :1+ yrs
Client : US Client
Hire: Direct/ Permanent
NIGHT SHIFT (Work From Home only)
Roles and Responsibilities
Excellent Communication to handle US Clients
Manage inbound and outbound calls in a timely manner
Maintains client confidence and protects operations by keeping information confidential
Build sustainable relationships and engage customers by taking the extra mile
Desired Candidate Profile
Someone with experience in handling US Clients is strongly preferred
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Ability to multi-task, set priorities and manage time effectively
Regards,Nivini****c@5m**********s.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: TrainingRole: TrainingEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: 5M people Consulting (Pvt) LtdLocation(s): Bengaluru