Technical Support Representative @ 5M Consultants

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Technical Support Representative

5M Consultants
1 - 3 years
Bengaluru
5 years ago
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Job Description

We are looking for a Tech Support Representative who will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Designation : Technical Support

Yrs of Exp :1+ yrs

Client : US Client

Hire: Direct/ Permanent

NIGHT SHIFT (Work From Home only)

Roles and Responsibilities

Excellent Communication to handle US Clients
Manage inbound and outbound calls in a timely manner
Maintains client confidence and protects operations by keeping information confidential
Build sustainable relationships and engage customers by taking the extra mile

Desired Candidate Profile

Someone with experience in handling US Clients is strongly preferred
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Ability to multi-task, set priorities and manage time effectively

Regards,

Nivi

ni****c@5m**********s.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: 5M people Consulting (Pvt) Ltd
Location(s): Bengaluru

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Keyskills: Excellent Communication Communication Skills Customer Support Technical Support Customer Satisfaction Inbound Operations Verbal Communication Outbound Calling

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

5M Consultants

CLIENT OF 5M

Technical Support Representative @ 5M Consultants

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