Opening For Desktop Engineers - Delhi,
- Allied Digital
- 1 - 4 years
- Delhi, NCR
- 5 years ago
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Job Description
Roles and Responsibilities
Job Description of FMS Engineers:
On-Site/Off-Site pan India Background Experience: 2-3 years.
Communication skill in English & Regional would added advantage.
Location: Pan India as specify the locations.
Shifts & Support: Support timing 09:00 am to 6:00 pm. Shifts of 9 hours, 6 days a week. Weekly off : Sunday
Technical Knowledge
Troubleshooting & fixing desktop / laptop OS, e-mail client and O365, printer / scanner, print queue related L1/L2 level issues.
Basic system operation & troubleshooting i.e. OS, admin policies, Group policies etc. Manage/Implementation OS images at sites and OS deployment.
Laptop & desktop encryption support.
Problem solving Capability in Dell and other vendors laptop/ desktop Hardware Escalation handling & Knowledge of DHCP and DNS and function of AD, Corp domain, patch management, AV updation etc.
Desktop /Laptop Inventory management, coordinating with Asset tracker for maintenance of Asset Management.
Ability to quickly analyse & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members, if required.
Problem determination and resolution within SLA's.
Should be able to perform Root Cause Analysis for the incidents handle technical escalations. Ability to acquire new skills & keep them updated.
Able to work with Local & Client IT Teams.
Proactive and clear communication skills and understanding quality and process Knowledge. Should be good in client communication skills and able to work in team.
Willing to work on shifts based on the projects need basis.
Able to visit client station and other sites on need basis.
Knowledge & understanding of IT service management tool (Service Now).
All scanning devices installation & troubleshooting support (PPAD, MPAD, Intermec/Kofax Scanners).
Supporting to company provided mobile O365 mailing support
Installation & troubleshooting of Genesis & PSCAN machines (training will be provided).
To be provided Remote support to end users.
Basic Support on Voice / Video-Conferencing (VC) Management (Client Side) and escalating and Coordinating with respective vendor and client IT management in case of Voice/VC equipment failure.
Please share your updated profile on the ID sn**********e@al**********l.net
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: llied Digital Services LtdAddress: UNIT -406, 4TH FLOOR,MULTI STORIED BLDG, SEEPZ-SEZ, ANDHERI (EAST) MUMBAI , , MUMBAI, Maharashtra, IndiaLocation(s): Delhi, NCR
Keyskills: Dell Scanner Network Engineering Installation Desktop Administration DNS Network Support Troubleshooting VC DHCP Desktop Support Remote Support Patch Management Hardware
Allied Digital
Allied Digital Services Ltd Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.
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