Job Description
- Responsible in the daily sales operation targets of the call center.
- Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage, Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site Manpower planning-Recruitment of CREs as per requirement.
- Also ensure KPIs are met and maintained in line with company defined objectives, driving overall sales target Ensuring the process is compliant with the agreed quality guidelines Assisting in the development and implementation of projects to improve performance against targets .
- Performance and identification of improvement areas Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them Seeking specialist support where appropriate, actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information Coaching and mentoring team leaders/managers while assisting in their training and development Budgetary management.
- Negotiation and facilitation skills
- Excellent Communication Skills in English & Hindi
- Planning and organizational skills
- Excellent analytical skills
- Excellent presentation skills
Competencies Required : - Target oriented, aggressive towards sales, drive sales under pressure
- Continuous learning and feedback sharing to improve sales score
People manager and sound knowledge on CRM, dialer, WFM
Required Qualification/Experience :
- Preferably full time Graduate with 6 to 10 yrs. of experience(preferably managing Tele-sales campaigns) Proven track record with people, processes and performance.
Work Location - Hyderabad(Gachibowli)
Interested candidates can share their resume to below mentioned email id
ba**********h@ic*********d.com
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: Sales, Retail, Business Development,
Role Category: Sales Support
Role: Sales Support
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Icici Lombard General
Address: ICICI towers, Gachibowli, Hyderabad.
Location(s): Chennai
Keyskills:
Upselling
Sales
Outbound Sales
Cross Selling
Telesales
Direct Sales
Telecalling
Calling
General Insurance Sales
Call Center