Customer Advisor
- Shree Vinayaga
- 1 - 5 Years
- Coimbatore
- 5 years ago
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Job Description
PLANNING1.Creates a activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential
PROSPECTING
2.Adheres to the monthly activations plan by product category
3.Execution of market activation activities as planned by Brand champions
4.Liaison with the respective SM and Brand Champion to execute the activity
5.Completes all documentation and collects customer information during the activity in order to open the green form
6.Follows up on the lead allotted after receiving green form with customer Information and conduct home visit / Test Drive as per appointment
7.Plan and adhere to the schedule of test drive
SALES PROCESS
8.Conduct a detailed need analysis to engage with the customer
9.Position TML products according to the identified need of the customer
10.Address all questions/objection by the customer and involve Brand Champion in case not able to address the questions
11.Conduct the test drive for each customer as per the standards defined
12.Continuous follow up with the customer at each stage to convert the yellow form to sale
13.Gets commitment sheet signed off with the customer after booking of the vehicle
14.Confirms the booking by accepting booking amount, opening yellow form and completing all document requirements
15.Calculates the estimated time of delivery and explains the delivery processes to the customer
16.Schedule delivery time with customer and confirms after discussion with the delivery manager
17.Follows up with the customer at each stage of selling and collects documents/payments as required
18.Communicates with the customer in case of any changes to the delivery time, pending documents, balance payment
CUSTOMER MANAGEMENT
19.Follow up and close all customer complaints
20.Provide inputs to brand champions for lost customer analysis
KPI:
Revenue Enhancement
1.Actual vehicle sales against targets
2.Total conversion ratio (green form to retail)
3.Accessories, VAS target achieved
4.% Extn. Warranty target achieved
5.% TMI Insurance penetration achieved
6.% Sales through TMA Conversion
1.Actual vehicle sales against targets
2.Total conversion ratio (green form to retail)
3.Accessories, VAS target achieved
4.% Extn. Warranty target achieved
5.% TMI Insurance penetration achieved
6.% Sales through TMA Conversion
Employement Category:
Employement Type: Full timeIndustry: AutomotiveFunctional Area: Marketing & CommunicationsRole Category: Public Relations - ExecutiveRole/Responsibilies: Customer AdvisorContact Details:
Company: Shree VinayagaLocation(s): Coimbatore+ View Contact
Keyskills: Communication Sales CUSTOMER ORIENTATION AND RELATIONSHIP MANAGEMENT SELLING SKILLS
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₹ 150000 - 300000 IN
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