Walk-in - Outbound Sales Team Leader- Mumbai @ ICICI Lombard

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Walk-in - Outbound Sales Team Leader- Mumbai

ICICI Lombard
7 - 10 years
Mumbai
5 years ago
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Job Description

Job Responsibilities:

Mange a team of approximately 15 - 20 CSRs

Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)

Provides consistent, balanced and timely performance feedback on CSR performance

Ensures a positive work environment, continuous learning and a high quality employment experience for your team

Provides leadership and manages to all operational standards

Along with fellow Team Leaders, meets and exceeds all department goals

Applies timely performance management standards and processes

Day to day sales/service request management

Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution

Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Send cv's on - ma********o@***.icicilombard.com

Telephonic round will be conducted

Job Classification

Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: ICICI Lombard General Insurance Company Limited
Address: ICICI Lombard- Vashi
Location(s): Mumbai

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Keyskills: BPO Service Request Management Call Center Operations KPI Monitoring Customer Satisfaction Channel Sales Outbound kpi planning Attrition Management Sales Outbound Sales Team Leading Performance Management KRA SLA Management People Management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

ICICI Lombard

ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platform...

Walk-in - Outbound Sales Team Leader- Mumbai @ ICICI Lombard

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