People Services Representative @ McAfee

• You will need to provide outstanding service to the business by ensuring employees' queries and work requests are responded to within predefined Service Level Agreements using Live Chat and tickets on ServiceNow platform.You will need to ensure all HR transactions are processed on Workday system with 100% accuracy and efficiency.
• You will need to increase and promote the use of self-service by creating documentation to add to our HR knowledge database. You will also need to maintain process documentation to align with business process needs, statutory and regulatory changes.
• You will build relationships across the business (both inside and outside the HR team) ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact their area.
• You will work in collaboration with the Talent Acquisition team to ensure smooth Onboarding of new hires into the company.
• You will need to ensure all hire to retire tactical administration activities( including assisting new hires in filling statutory onboarding forms, benefits enrollments, storing employee data on multiple tools, taking care of the exit formalities of termed employees, providing HR inputs to payroll, maintaining Personnel files and complying to laws of the land )are performed following the prescribed timelines with 100% accuracy.
• You should always improvise and bring in ideas to make the processes as concise, accurate and efficient as possible to provide excellent employee experience.
• You will participate in one or more HR projects and take care of any ad-hoc activities in APAC that come in which require operational support.

About You:

• You should have 1-3 years of HR Operations/ HR Shared Services experience including ability to resolve employee queries using ServiceNow platform, Onboarding activities, Workday HR transactional data entry and maintenance (hire, term, organization changes, compensation changes, - all employee actions), exit formalities, letter generation.
• Good knowledge of Labor Laws/ Compliance requirements in Japan and other APAC countries
• Knowledge of Office 365 tools including Word, Excel (can maintain complex spreadsheets) and Outlook
• Fluent in English both spoken and written, additional Foreign languages desirable.
• Knowledge of HRIS systems preferably Workday, and CRM tools like ServiceNow.
• You should identify process gaps/ no process areas and work with partners to create streamlined processes while managing work priorities
• You should contribute independently as well as within a team without creating silos.
• You should demonstrate an planned approach to work through situations with good eye for details
• Excellent planning, communication and team playing skills
• You should be ready to work flexible hours if needed to meet important deadlines/ attend global meetings, as required.