Job Description
Job location : Hyderabad
Notice Period : Immediate 20 Days
Must have Skills: Application performance management , ITIL , Incident management, Change management, problem management, Cloud Exp.
Employment Type : 1 year C2H Role
Exp : 5 -10 Years '
Key Attributes:
- Should have been servicing Global Client base.
- Must have very good business communication skills.
- Willing to work 24/7 Rotational Shifts that Include Night Shifts( Weekends not Exempted)
- Strong Stake Holder Engagement skills.
- Ability to work with Minimal Supervision.
- Must have exposure towards collaborating with teams spread across various geographies and levels.
Technical:
- Candidate must and Must have had worked as an Application Support Level 2 Engineer for Minimum of 2 -3 Years with exposure to De-Bugging( Note: We cannot consider Service Desk L2 for this role as , those are typically EUC focused)
- Understanding of current market standard Multi layered Technology Stacks
- Realtime experience with Cloud Platforms and the associated monitoring (AWS / Azure or Both). (Note: Mere Cloud certifications or Knowledge cannot be considered)
- Profound understanding of the Monitoring Tools that he or she is been in to with their current role. Knowledge Industry standard monitoring tools (AWS Cloud watch Ray , AZ App Insights, AppDynamics, Dynatrace or any other Monitoring is desired.
- Awareness with System Integrations
- Exposure to Pre and Post Change Techno Functional Validations.
- Knowledge / Expertise with Development tools would be considered as an Added Advantage.
- Realtime implementation exposure with Process and Technology based Automations.
- Exposure to Transition and Transformation desired.
Process:
Hands-on Alignment with ITIL framework Mainly in to Incident, Problem and Change Management Process. (Note: People with exclusive experience only with Incident Management (service management) Cannot Considered.
Hands-on exposure interms of Managing/End to end Collaborating Major Incident
Exposure to Service Now would be an advantage.
Interested folks share your profile to sh*********r@cb*e.com, 8143032***
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: CBRE South Asia
Address: M Block,7TH FLOOR,DLF SQUARE,JACARANDA MARG,DLF PH, ASE II, , GURGAON, Haryana, India
Location(s): Hyderabad
Website: https://www.cbre.com/
Keyskills:
Change Management
L2
Cloud
Service Desk
Application Support
Problem Management
Incident Management
ITIL
Monitoring Tools