Technical Lead - Bengaluru/Bangalore - 24/7
- 24/7 Customer
- 8 - 13 years
- Bengaluru
- 5 years ago
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Job Description
Responsibilities
- Development of speech self-service products, design and implementation of platform areas such as the IDE, runtime engine, and analytics system, and delivery of speech lifecycle tools and utilities.
- The role demands expert OO programming skills, web service development, working with relational databases, interest in consumer-facing applications, technical creativity and resourcefulness, and the ability to work with internal and external partners.
- Write design specifications for various areas of [24]7 s speech and web application development platform and libraries
- Provide lifecycle tools to [24]7 s developer community to support tasks such as build and deployment, media management, analysis and reporting, testing and tuning
- Research emerging technologies related to speech and web applications, such as dialog management, speech analytics, speech recognition engines, text-to-speech engines, MRCP, VXML, GRXML/SRGS, SSML/SMIL and other voice/media related standards, and Natural Language Understanding
- Build new or migrate existing services to containers.
- Implement or migrate services to a public cloud.
- Contribute to architecture, design and software engineering through all stages of product development.
- Troubleshoot System issues related to Linux and Windows, Networking and protocol implementations.
- Setup CICD pipelines for Speech services and components.
- Serve as escalation point for resolving production issues related to platform or product usage
Qualifications
- Degree in Computer Science, Electrical Engineering, or related field
- 8 years of system software experience
- Fluency in Java is a must
- Unit Test oriented software development with good programming skills is a must
- Experience in server / platform engineering
- Strong Experience setting up CI/CD pipeline is a plus
- Strong experience with MySQL, Cassandra, Hadoop, Elasticsearch is a plus
- Experience building services leveraging containers in a Cloud Environment: AWS, Azure or GCP is a plus
- Proven network and Linux and Windows troubleshooting skills is a must.
- Understanding of Natural Language Processing (NLP) and AI is a plus.
- Familiarity with speech platform technologies (e.g., VXML, GRXML, SSML, Java Script, XML, MRCP) is a plus
- Good understanding of agile practices and experience working in scrum teams.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: 24/7 CustomerLocation(s): Bengaluru
Keyskills: Computer science Linux Networking XML MySQL Agile VXML HTTP Scrum Analytics
24/7 Customer
[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...
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