Teleperformance is Hiring For International
- Teleperformance Global
- 1 - 5 years
- Chennai
- 5 years ago
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Job Description
Roles and Responsibilities
- Developing the satisfaction level of customers by rendering services beyond excellence in order to optimize a high percentage of customer satisfaction and retention.
- Resolving escalated grievances and queries on a day-to-day basis.
- Initiating contact with existing customers to help them further their business by acquiring new customers
- Developing strong relationships with customers, connecting with key business executives and stakeholders to facilitate a smooth transition for the customer.
- Analyse clients requirement and suggest new ways to acquire customers and new revenue streams and to assist the customer with the same.
- Build and maintain relationships with clients through regular contact.
- Making weekly market development calls to customers.
- Act as the first point of contact for client questions and requests.
- Act as the point of contact for the client with other departments in the organisation in order to facilitate client requests.
- Assist in planning/ developing co-promotional campaigns, events, and B2C activities.
- Assist with challenging client requests or issue escalations as needed.
- Conduct promotional activities for market development & brand visibility
- An immense interest in developing a relationship with the customers
- Sales orientation would be a plus
Experience: Should have a minimum 1 year of experience as an International Voice Agent.
Work Location: AMBIT- BTO
Week- Off : Saturday & Sunday
Shift Timing : 3:30 PM TO 12: 30 AM
CTC Detail : 2.9 L p.a.
Only eligible candidates can apply, Kindly Contact Depika Srinivasan - 7358333***
Thank you,
Regards,
Depika Srinivasan
Recruiter - Teleperformance
Mail id:
de***************n@te****************s.com
de****************3@gm**l.com
Contact : 7358333*** ( 11 AM to 9 PM )
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Teleperformance Global Services Pvt LtdAddress: 4th and 5th 32 A and B, Ambattur Industrial Estate Rd, Old Ambattur, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058Location(s): Chennai
Keyskills: Inbound Process BPO International Call Center UK Shift International Voice Process International BPO
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