Technical Lead - Application Support - Noida
- Kronos Solutions
- 4 - 9 years
- Noida, Gurugram
- 5 years ago
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Job Description
Description
- Provide ongoing technical application configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central Cloud Customers.
- Perform the role of a technical lead managing resources to provide effective support maintenance to customers
- Mentor the team members guide them towards improving their skill sets
- Perform and review infrastructure and application level health checks for customers.
- Respond, troubleshoot and resolve application level issues.
- Support Kronos upgrades within the hosting customer base.
- To be knowledgeable at the system level and capable of interfacing with other teams across the business line.
- Installs, tests, documents, and troubleshoots Workforce Central software installations.
- Delivers technical application of service packs and upgrades
- Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
- Uses consultative techniques and skills in their consulting services delivery
- Apply your skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
- Expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors.
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
- Possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change.
- Should ensure that there is no delay in deliveries and should be completed within maintenance windows. Any delays should follow the escalation/communication process as defined.
- Should review the tickets of your team members regularly and ensure that they are being kept up to date and guide or correct them whenever necessary.
- Should ensure that all your customers Health Checks (Full and Quick) are performed as per the schedule and the appropriate reports are shared and recommendations are implemented.
- Should work towards building the capability of the area assigned to you and develop the team members to be able to learn the assigned domain/module and be an SME of the same.
- Suggest/Implement at least one initiative/innovation for process / deliverable improvements.
Qualifications
- BE/B Tech. in Computer Science or related discipline and a minimum of 9 years of work experience in support maintenance projects
- Should have directly managed a team of at least 5 resources for a minimum of 1.5 years
- Should have excellent analytical and problem solving skills.
- Must have Good knowledge of SQL database table structures, relationships, data types.
- Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
- Ability to install, configure and troubleshoot of IIS, Apache.
- Sound knowledge of ITIL concepts primarily Incident and Change management policy/procedures
- Good to have experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture.
- Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques
- Good knowledge of Connect/WIM or other interface technologies
SSL, LDAP, AD, SSO Knowledge - Willing to work in shifts weekends
Job Classification
Industry: Strategy, Management Consulting FirmsFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: Kronos Solutions IndiaLocation(s): Noida, Gurugram+ View Contact
Keyskills: Application support IIS Production support LDAP JBoss MySQL Consulting Windows Apache Troubleshooting
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