Sr Manager
- Square Bpo Services
- 10 to 18 Yrs
- Visakhapatnam
- 5 years ago
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Job Description
Background: We work with a leading global background screening and workforce solutions providers.
The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications. Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data & voice
Primary Duties & Responsibilities
Responsible for day to day operations; meeting defined SLAs and KPIs for the process Define and implement operations strategy, structure, and processes Should have good understanding of the business products /services
Manage staffing needs for the operations team including recruitment, retention and budgets Coach, mentor and develop the talent to drive high performance
Effectively manage the P&L and ensuring that revenue targets are achieved or exceeded Engaging with Client process team and work on project that improve client processes and drive client value Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives
Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account
Be proficient in comprehending SOW / Contract nuances for the account
Provide regular performance updates to the senior leadership team.
- Monitor performance to proactively identify efficiency issues and propose solutions.
Desired Experience and Skills Bachelors degree with 12 to 15 years of related experience; MBA preferred
Excellent Communication skills; Strong Client interaction & Account management skills Strong business acumen with a broad understanding of fundamental business principles
Large team management experience- should have managed team size of 300+ in US BGV operations
Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player) Foster an environment of continuous improvement by identifying opportunities to streamlines processes
- MUST HAVES:
At least managed 100 people
Client management experience should be there
If P&L management experience is there its added advantage
There wont be work from home option candidate will have to join office, So candidates who can relocate to vizag or already there will be preffered
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Sr ManagerContact Details:
Company: Square BPO ServicesLocation(s): Visakhapatnam
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Square Bpo Services
SQUARE BPO SERVICES PVT LTDSquare BPO Services Pvt Ltd a Staffing Company catering services to its Clients from 2012 We cater our services to all top MNC BPOs across the Country Healthcare, Telecom, Tech Support & Customer Services are our forte.
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