Opening For Qa 1+yrs Exp With Inbound & Outbound Process {auditing}-work From Home. Job For 1-5 Year Exp In @ Job Shop

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Opening For Qa 1+yrs Exp With Inbound & Outbound Process {auditing}-work From Home. Job For 1-5 Year Exp In

Job Shop
1 - 5 Years
Bengaluru
5 years ago
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Job Description

Job Opening: - Audio Call Quality Jobs with Call Centre background
Qualification: - Graduation.
Experience: - 1 to 2 years in Audio Call Quality Inbound and Outbound process or in any International bpo
Nature Job: Call Evaluation, Call Monitoring, Call Barging, Call Calibration, Conducting Quality sessions, Managing Escalations, Generating daily reports based on agents performance.Maintain working knowledge of quality standards.
Roles and Responsibility:
Handling Sales Audit Calls (Live, Recorded & Remote)
Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.
Document the Calls Audited in the defined Template & share Feedback with the Agents on timely basis and ensure corrective actions are taken.
Excellent communication skills in English
Worked on Focused Call Audits & proven track record in Quality Analyst profile.
Ability to draft & work on quality improvement plans
Ability to train and coach
Strong logical reasoning and problem-solving skills
Exceptional rapport building, active listening skills
Thorough understanding of the sales function
Proficiency in MS Office & Google Sheets.
Please Contact Below Number for More Details :
Call Nashra @ 8095574***
Salary: 15,000.00 - 22,000.00 per month
Experience:total work: 1 year (Preferred)
Education:Any Graduate

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Opening For Qa 1+yrs Exp With Inbound & Outbound Process {auditing}-work From Home. Job For 1-5 Year Exp In

Contact Details:

Company: Job Shop
Location(s): Bengaluru

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Keyskills: Analysis skills International Call Center Conducting Quality sessions Microsoft Word Call Monitoring Call Barging Time managemen Call Calibration Managing Escalations Call Evaluation Call Center Microsoft ExcelIntern

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Functional area / Department (*):

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Opening For Qa 1+yrs Exp With Inbound & Outbound Process {auditing}-work From Home. Job For 1-5 Year Exp In @ Job Shop

Home > Customer Service Executive (Non-voice)