Mega Walk in Drive for Customer Service
- Genpact
- 0 to 4 Yrs
- Hyderabad
- 6 years ago
- Email to a friend
- Report this job
Job Description
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Genpact Mega Walk in Drive for Customer Service Executives
Work Location :HYDERABAD
Inviting applications for the role of Process Associate -Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Interview Date :29th to 31st May
Walk-in Timings : 10:00 am - 2:00 pm
Contact Person : Akshitha :9676586***
Email Id : ak*************a@ge****t.com
Venue :
Genpact, 14-45, IDA Uppal Opp. NGRI Habsiguda, Hyderabad
Nearest Metro Station : NGRI Metro Station
Shifts: 24*7
Responsibilities :
- Respond to customer inquiries and problem escalations
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a thorough understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Candidate should be comfortable with 24*7 shift timings.
Qualifications :
Minimum qualifications :
- Freshers are eligible
- Any graduate degree or equivalent with a strong academic record
Preferred qualifications :
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
- Must be able to work on a flexible schedule (including weekend shift )
- Strong attention to detail.
Documents To Be Carried :
2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY )
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS ( IF ANY )
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care ExecutiveFunctional Area: Not ApplicableRole/Responsibilies: Mega Walk in Drive for Customer ServiceContact Details:
Company Name: GenpactLocation(s): Hyderabad
Keyskills: inbound call center
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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