Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Mega Walk in Drive for Customer Service @ Genpact

Home > Customer Care Executive

 Mega Walk in Drive for Customer Service

Job Description

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Genpact Mega Walk in Drive for Customer Service Executives

Work Location :HYDERABAD

Inviting applications for the role of Process Associate -Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Interview Date :29th to 31st May

Walk-in Timings : 10:00 am - 2:00 pm

Contact Person : Akshitha :9676586***

Email Id : ak*************a@ge****t.com

Venue :

Genpact, 14-45, IDA Uppal Opp. NGRI Habsiguda, Hyderabad

Nearest Metro Station : NGRI Metro Station

Shifts: 24*7

Responsibilities :

  • Respond to customer inquiries and problem escalations
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Responsible to demonstrate capacity for critical thinking and analysis.
  • Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Candidate should be comfortable with 24*7 shift timings.


Qualifications :

Minimum qualifications :

  • Freshers are eligible
  • Any graduate degree or equivalent with a strong academic record

Preferred qualifications :

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
  • Must be able to work on a flexible schedule (including weekend shift )
  • Strong attention to detail.

Documents To Be Carried :

2 UPDATED COPIES OF RESUME

ID PROOF ORIGINAL (AADHAR IS MANDATORY )

2 XEROX COPIES OF ID PROOF

2 PASSPORT SIZE PHOTOGRAPHS

LAST 3 MONTHS PAY SLIPS ( IF ANY )


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Mega Walk in Drive for Customer Service

Contact Details:

Company Name: Genpact
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   inbound call center

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 1.0 - 3.5 Lakh/Yr

Similar positions

Customer Service

  • Malabar Gold Limited
  • 1 Positions
  • Mumbai
  • 4 days ago
₹ 1 to 2 Yr

Cabin Crew Incharge

  • STAR CALLS
  • 14 Positions
  • Guwahati
  • 23 days ago
₹ 0 to 1 Yr

EASA Cabin Crew

  • Aditya Birla Sun Life
  • 2 to 6 Yrs
  • Delhi, NCR
  • 23 days ago
₹ Not Disclosed

Air Ticketing Executive

  • STAR CALLS
  • 15 Positions
  • Delhi, NCR
  • 26 days ago
₹ 0 to 1 Yr

Genpact

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...