Technical Support Executive
- Raising Global
- 1 - 3 Years
- Hyderabad
- 5 years ago
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Job Description
Job Role:Provide customer service for Consumer goods, Smart phones, Tablets & Home Automation Devices via we-
chat and email-based communication tools.
Job Responsibilities:
Responsible to provide excellent customer service, solving questions and complaints related to electronic
products including high definition consumer goods, Smart phones & Tablets through web-chat and email
based communication tools.
Offer Products as an upgrade in service and/or offer new products.
Making sales or recommendations for products or services that may better suit client needs in accordance
with company guidelines.
Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner
which meets quality and performance standards.
Responsible to sell and upgrade company core products in accordance with company requirements and
customer needs.
Responsible to save customers from disconnecting services, repair, and respond to other types of inquires.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in
accordance with established guidelines.
Responsible to document customer transactions accurately in the appropriate systems.
Coordinate with the co-workers, lead persons and other departments as appropriate.
Key Skills:
1 year Customer Service Experience in Chat (preferably in a contact center)
Passion for helping others
Engaging and Upbeat Verbal and Written Communication Skills
Friendly and Caring Personality Traits
Exhibits Empathy and De-escalation skills
Strong Problem Solving Skills
Exceptional Listening Skills
Exhibits Critical Reasoning and Sound Judgment
Ability to navigate the internet effectively
Ability to balance multitasking efficiently while focused on quality
Ability to document while conversing with customers
Schedule Flexibility (Able to work over the weekends with a shift schedule within 6 AM to 12 AM CST)
Type Minimum 30 WPM
Desired Candidate Profile:
Undergraduate & above (No backlogs & Not pursuing any regular studies).
Candidates with Max 3 years experience in BPO Industry.
Age <= 30
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Customer Service Executive (Non-voice)Role/Responsibilies: Technical Support ExecutiveContact Details:
Company: Raising GlobalLocation(s): Hyderabad+ View Contact
Keyskills: Customer Service Executive
Fraud Alert to job seekers!
₹ 250000 - 320000 IN
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