Customer Service Engineer - Global Helpdesk
- roEdge
- 2 - 4 yrs
- Noida, Gurugram
- 6 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Engineer - Global Helpdesk, part of the Customer Service team with a global technology leader that develops networked visualization solutions for the entertainment, enterprise and healthcare markets. Their solutions help people to enjoy compelling entertainment experiences; they foster knowledge sharing and smart decision-making in organizations and help hospitals provide their patients with the best possible healthcare.About the Role: Provide remote technical support by Phone, Email or Chat to troubleshoot and solve customer problems, in order to ensure customer satisfaction.
1. Analyse technical problems which are reported via phone, e-mail, internet or any other means by customers, partners or customer service engineers.
2. Provide feedback to the service requester on the status of the problem, corrective actions taken and anticipated resolution time and estimated cost.
3. Resolve issues through ordering the necessary resources, both material and labour, after verifying technical compatibility, logistical possibilities and required competencies.
4. Detect quality issues and forward all relevant information to the appropriate escalation channel.
5. Provides information to the rest of the organization in case of escalation.
6. Reviews result of corrective actions, checking explicitly with client whether or not the actions lead to a full solution of the reported problem(s).
7. In some cases, performs scheduled / emergency on-site service repairs.
Education:
UG: B.Tech/B.E. - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
+ View Contact
Fraud Alert to job seekers!
₹ Not Disclosed
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in