Team Leader-telesales/bpo/outbound Process-matrimony/mysore Location
- LKG Business Services
- 3 - 10 Years
- Bengaluru
- 5 years ago
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Job Description
Key Responsibilities :1.Monitoring and managing a team of Telesales executives and driving productivity, Controlling attrition
2.Segregating and assigning leads across the executives
3.Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved
4.Periodically reviewing the performance of the team, constantly motivating executives driving them towards incentives
To ensure that the daily and monthly sales targets are met
Analyze various reports to enhance productivity and conversions
Achieve KPI (Key Performance Indicator) and productivity targets for the team
DO KRA (Key Result Area) management and reporting
Should be good in communication (EHT)
Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly).
Audit Calls and identify the training requirements of each Team Member.
Motivating each Team Member, guiding, monitoring their performance and implementing
Corrective actions as required.
To ensure that at no point in time the team lacks supervision.
Team Lead is responsible for staff retention
Attending call calibrations with quality and training team.
Preparing monthly TL review to gauge individual and teams performance.
Client interaction as and when required; incorporate feedback into the system.
Give timely & real time feedback with a view towards improving Operational and individual efficiency
Absenteeism and attrition management
Contribute to adding value to the engagement
Scheduled regular coaching and feedback
Monitor and maintain quality of interaction with customers.
Part of Customer Support Operations.
Work on Customer Quires and Ensure Proper Resolution.
Understand the Requirements of the Line-of-Business (LOB) and work towards Resolution
as well as ensuring permanent solution on issues.
Document all Information on the Work flow tools based on actions taken.
Should maintain all productivity parameters based on published standards.
Ensure Log-in hours are maintained as per set standards.
All other duties as assigned by supervisor.
Skill and Competencies required:
Functional
Good at English & Kannada
Good Supervisory Skills
Good Computer & Internet knowledge
Preparing monthly TL review to gauge individual and teams performance.
Client interaction as and when required; incorporate feedback into the system.
Give timely & real time feedback with a view towards improving Operational and individual efficiency
Absenteeism and attrition management
Contribute to adding value to the engagement
Scheduled regular coaching and feedback
Monitor and maintain quality of interaction with customers.
Part of Customer Support Operations.
Work on Customer Quires and Ensure Proper Resolution.
Understand the Requirements of the Line-of-Business (LOB) and work towards Resolution
as well as ensuring permanent solution on issues.
Document all Information on the Work flow tools based on actions taken.
Should maintain all productivity parameters based on published standards.
Ensure Log-in hours are maintained as per set standards.
All other duties as assigned by supervisor.
Skill and Competencies required:
Functional
Good at English & Kannada
Good Supervisory Skills
Good Computer & Internet knowledge
Education and Experience:
Graduate with overall 4+ years experience in Sales in BPO/Telesales/Telemarketing/Concept Selling etc
Should be a TL on papers
2+ year Inbound/outbound Sales Team handling experience is a must
Graduate with overall 4+ years experience in Sales in BPO/Telesales/Telemarketing/Concept Selling etc
Should be a TL on papers
2+ year Inbound/outbound Sales Team handling experience is a must
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Team LeaderRole/Responsibilies: Team Leader-telesales/bpo/outbound Process-matrimony/mysore LocationContact Details:
Company: LKG Business ServicesLocation(s): Bengaluru+ View Contact
Keyskills: BPO Hiring Telesales Telecalling Telecaller BPO Call Centre
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