Partner Technical Advisor @ Microsoft

Core (all people in this role perform these duties; depending on tenure some duties may be minimal
Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
Provide skill-gap analysis & readiness plans for Delivery Partner (DP) teams
Case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced Time To... measures)
Readiness Content (identify need for and create content; contribute to readiness efforts where you are the SME)
Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working w/SPM, Service TA, PG)
Release Management and Deployment for DP (ensure it happens, do not own directly)
Focus on the quality of engagement, working with the DP Quality team

Optional (people in this role may perform these duties, can vary by line of business)
Provide Frontline Operations Metrics Oversight
Participate in DP ROB (WBR/QBR/MBR)
Participate in Product Group Triages (coordinated with Eng. and Service TAs)
Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar varies by SBU) Drive Down Speed or Time to Competency for DP Resources
Participate in Technical & SME Interviews for New PTA Hires
Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
Run Non-Top Box and Deviation Analysis (including Approval)
Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA); may be workload or specialty specific.

Required
BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
Programing language such as C#, DAX, MDX, SQL, Python
Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
Thorough troubleshooting and problem-solving skills
Excellent communication skills with both written and spoken English
Ability to work well in a highly collaborative team
Ability to work well in ambiguous situations
Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies

Experience in one or more of these areas desirable
Power BI / Tableau, or similar BI solutions
OLAP/Data warehousing or OLTP/Database
BI Report developing

Language Qualification
English Language: fluent in reading, writing and speaking.