ServiceNow Analyst
- Oloop Technology
- 6 - 10 Years
- Hyderabad
- 5 years ago
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Job Description
Overview
Hi Team,
Please help sharing quality profiles for below demands ASAP.
C2H
Capgemini
Position
ServiceNow Analyst
Location
Noida, India
Business
Business & Financial Services
Dept/Section
Information Technology
Reports to
Team Lead Job Requirements
Mandatory:
- Minimum of 6+ years experience in the administration / configuration/Upgrades (at least two upgrades cycles) of ServiceNow.
- Working knowledge of ITSM Modules, Discovery Modules, Facility Management, Marketing Management, Assest Management, Self Service & Service Catalog Module of ServiceNow.
- Experience of Java scripting is highly desirable.
- Solid knowledge of application development / configuration is required.
- Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.
Solid experience with application support to end customers and liasioning with ServiceNow Support to get vendor support.
Strong Analytical and design skills.
Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
Ability to document technical specifications.
Testing experience during all system and end user testing, including issue analysis and resolution.
Good interpersonal, written, and oral communication skills.
Ability to present ideas in user-friendly language.
Self motivated and directed, with keen attention to detail. Open to learn new technologies / applications and meet business demands.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Ability to knowledge transfer skills to other team members. Working closely with the SMEs and current team, the role will also be required to:
o Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
o Form part of an upgrade team to execute Upgrades and Updates.
o Troubleshoot and fix application environment issues.
o The ability to install, configure, upgrade and optimize performance of an application environment.
o In depth understanding of the environment and the business systems requirements of it.
o Able to re-build this platform if required.
o Ability to view and analyze a situation in a logical, systematic perspective. Ability to attain good solutions.
o Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log issues, connectivity issues, security issues etc.
o Understands the business impact of an IT systems failure.
o Ability to create a technical recovery and continuity plans. Qualifications
Bachelor's Degree in Information Technology or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
Experience:
Minimum of 6 years experience in the administration, configuration & Support of ServiceNow.
Strong Analytical and design skills
Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions
Ability to document technical specifications
Testing experience during all system and end user testing, including issue analysis and resolution
Good interpersonal, written, and oral communication skills
Ability to present ideas in user-friendly language
Experience working in a team-oriented, collaborative environment
Ability to knowledge transfer skills to other team members
Employement Category:
Employement Type: Full timeIndustry: RecruitmentFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: ServiceNow AnalystContact Details:
Company: Oloop TechnologyLocation(s): Hyderabad+ View Contact
Keyskills: ServiceNow Analys asap Service-Now.Com
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