Guest House Manager in performing their duties plan and organize the housekeeping and catering activities in a Guest House.
They ensure Guest House premises are well-kempt and the foodservice requirements of customers are met.
They also supervise furnishing and renovation projects in a Guest House establishment.
Guest House Manager develops and implements strategies for promoting their services/brand in order to attract clients.
They contact prospective clients via cold calls and emails to offer them Guest House services.
They also respond to client inquiries and assist with the resolution of client problems.
As part of their responsibilities, Guest House Manager in Guest Houses set and enforce customer service standards and procedures.
They monitor the customer service unit of a Guest House to ensure adherence to set client care policies.
They also carry out surveys to determine customer satisfaction levels.
Usually, the Guest House Manager oversees the recruitment and training of Guest House staff to ensure a capable workforce.
Their work description also involves assigning and delegating tasks to Guest House personnel according to their various specializations and capability.
They also set objectives and implement action plans for achieving set targets.
Guest House Manager Plan and coordinate events or conferences within a Guest House to ensure they run smoothly.