Scrum Master / Project Manager - Noida
- Rightpoint
- 5 - 10 years
- Noida, Gurugram
- 5 years ago
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Job Description
Job Description
- The Scrum Master / Senior Project Manager role within our Digital Operations service line focuses on long-term client engagements with dual responsibilities: ensure stable client environments and drive client enhancement initiatives.
- This role requires someone who thrives in a fast-pace environment where priorities shift quickly. An ideal candidate keeps their cool under pressure.
- They reassure clients by setting proper expectations for effort and schedule to resolve issues and developing enhancements. The role requires a high degree of collaboration both within the service line and across other Rightpoint service lines to ensure that we deliver the right skillset at the right time.
- This person is the client s main interface with Rightpoint, so they need to have outstanding client management skills, including the ability to help clients set priorities, manage timelines, and understand technical implications of a given solution.
- It is important that the Digital Operations Senior PM have a strong and diverse background in not only oversight of technical projects, but can also bring to bear the requisite client-facing soft skills that foster positive communications and trust among your clients.
Objectives
- The Senior Project Manager will be responsible for the day-to-day management and delivery of both projects and ongoing support relationships for Rightpoint clients. The Senior Project Manager will:
- Assist clients in the scoping and prioritization of their various initiatives.
- Set client expectations around effort and schedule for completing initiatives
- Create and execute project work plans (Scope, Schedule, and Budget)
- Plan and secure team staffing needs throughout the engagement
- Actively work with the team to manage work assignments and deliverables
- Review deliverables prepared by team before passing to client
- Effectively apply Rightpoint project methodology and standards as required
- Prepare engagement quality reviews and using appropriate quality assurance procedures
- Control project risk and Rightpoint s exposure
Client Management
- Manage day-to-day client interaction and set client expectation
- Develop lasting relationships with client personnel that foster client loyalty
- Continually seek opportunities to increase customer satisfaction and deepen relationships
- Build a knowledge base of each client's business, organization and objectives
- Identify follow-on sales opportunities as they relate to a specific client engagement
- Assist proposal efforts including completing project scoping and SOW assessments
- Effectively articulate Rightpoint capabilities to clients
Project Management
- Manage projects by waterfall or agile methodologies as appropriate for the engagemen
- Confirm project legal documents are completed and signed
- Manage project budget, schedule, milestones, and risks
- Track and report team hours and expenses to clients on a weekly basis
- Facilitate team and client meetings effectively
- Communicate difficult/sensitive information tactfully
- Resolve and/or escalate risks and issues in a timely fashion
- Ensure timely and accurate invoicing, and monitors receivables for project
- Analyze project and Managed Services portfolio profitability, revenue, margins, bill rates and individual and team member utilization
Technical Understanding
- Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
- Maintains awareness of new and emerging technologies and the potential application on client engagements
Required Education
- Bachelor s Degree in Business / Computer Science (preferred) or related field
Minimum Requirements
- Excellent verbal and written communication skills between both the customer and all levels within the organization are require
- Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
- 5 or more years of client consulting experience
- 5 or more years of project management experience
- Excellent consulting skills and the ability to work effectively with clients and team members
- Must be motivated with a focus on team performance
- Willingness to travel periodically to client sites in your local metropolitan area
Preferred Requirements
- Project Management Professional (PMP) certification
Job Classification
Industry: Strategy, Management Consulting FirmsFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Project ManagementRole: Project ManagementEmployement Type: Full timeEducation
Under Graduation: B.B.A / B.M.S in Management, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: RightpointLocation(s): Noida, Gurugram+ View Contact
Keyskills: Computer science PMP Manager Quality Assurance Managed services Staffing Consulting SOW Medical insurance Client management CRM
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