Client Relationship / Operation- Manager
- Accelerate Foundation
- 2 - 7 years
- Noida, Gurugram
- 5 years ago
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Job Description
Roles and Responsibilities
- Works with the (Accelerate Foundation) to advise clients on creating profitable process and ensures proper procedures for review and approval are met at the department level.
- Maintains marketing staff by training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
- Maintains customer response operations by establishing work schedules, assigning employees.
- Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, evaluating outcomes.
- Resolves client problems ;maintaining reference manuals and dialogue guides, providing information, answering questions.
- Maintains work process flows by coordinating information and requirements with related operational departments, participating with and providing resources to business improvement teams.
- Keeps management informed by preparing reports, interpreting information, making recommendations.
- Maintains coordination with Assigned Sales Team.
- Contributes to team effort by accomplishing related results as needed.
Consumer Prospective
- Responsible for promoting positive relationships with the clients.
- Handling client queries either on phone or email.
Desired Candidate Profile
More than 2 years of experience candidate will get preference.
KRAS (Key Responsibility Areas )
1. Catering to the Clients requirement and solving their grievances.
2. Identifying potential Clients for cracking deals with help of operation and marketing team.
3. Accuracy & Timeliness in maintenance of MIS.
4. Effectively mapping clients requirements and providing them requisite services.
Notes
Candidate should have Laptop with Smart Phone.
Thanks and Regards
Nancy Katiyar - HR Manager
Direct Voice- +91-999-086-4***, +91-120- 433-3***
Em******2@ac*****************n.in
Job Classification
Industry: NGO, Social Services, Regulators, Industry AssociationsFunctional Area: HR, Recruitment, Administration, IR, Role Category: HR/ Recruitment / IRRole: HR/ Recruitment / IREmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Accelerate FoundationAddress: B-23, 3rd Floor, Sector-2, Noida, India, 201301.Location(s): Noida, GurugramWebsite: https://www.accleratefoundation.in
Keyskills: Target Achievement MIS Preparation Client Relationship Management Operations Team Handling Human Resource Management Vendor Development Vendor Management Business Process Improvement Recruitment Training Performance Management Planning Skill Gap Analysis
Accelerate Foundation
Accelerate: Accelerate Foundation is dedicated to educate, Health, Employer and develop underprivileged communities by creating awareness on pressing issues such as importance of education and health. Accelerate Foundation's journey began in 2012 when a group of like-minded people fro...
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