Manual + automation testing CRM- Manager
- Vodafone
- 8 to 10 Yrs
- Pune
- 6 years ago
- Email to a friend
- Report this job
Job Description
Experience in Automation testing.Team Management, Telecom Domain,CRM Testing, Manual and Automation Testing
The Test Domain SME is responsible for project delivery of specific work stream from offshore, along with the help of the Offshore QA Test Manager andQA Testers.
Ensures the test delivery is managed and coordinated well from offshore for multiple projects for respective work stream.
Ensures the accurate status reporting for the Vodafone stakeholders during various project phases. This includes Project and Release level reporting.
Support resolution of escalated issues along with Test Manager.
Provide Domain specific leadership and guidance to the QA test team.
Supports Test Manager to address performance issues, service quality and account quality reviews.
Participate in offshore Testing Service demand process.
Will be responsible for reviewing the Estimations created by the QA Team.
Creation ofProject Test Concept/Plan (domain specific).
Review and support other key client facing work products created by the QA Team.
Lead and participate the status update meetings with theVodafone stakeholders.
Ensures there no deviations in projects and release specific metricsand reporting.
Ensures KPI data tracking with high accuracy.
Ensures the appropriate closures of Project, Release specific risk and issues.
8 to 10 years of experience in Test Management across the full SDLC in Telco Billing, Online and Mediation environments.
ISTQB foundation certification in Software testing (or equivalent) as a minimum
Experience of testing Billing/Mediation, CRM and / or WAP portals in a Telco environment
Hands on testing experience and knowledge of BSS systems i.e. CSM/CRM, UPS/OMS, HA, IVR, Mediation, MPS/Rating, AR, Billing
Good understanding of XMLs and HTML tags. Preferably working with schemas
Hands on experience on e2e Order Capturing through CRM system and Order Processing journey
Good in reporting and document preparation activity for the knowledge management.
Experience in Test Management Tools like ALM and RQM.
Knowledge of structured test methods and processes
Complete responsibility of the projects and releases which are in scope.
Knowledge of System, Integration and Regression testing of Telco systems with complex user interfaces.
Primary Skills- Telecom Domain,Team Management,Manual Testing,CRM Testing,PRM Testing Secondary Skills-Stakeholder Management,Order Management,Provisioning
Excellent interpersonal and communication skills onall technical management and levels
Ability to involve with international teams.
Ability to work in a challenging multi-cultural environment
International experience and experience of delivering within a matrix organization, *
BE/Btech
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: General / Operations ManagementFunctional Area: Not ApplicableRole/Responsibilies: Manual + automation testing CRM- ManagerContact Details:
Company Name: VodafoneLocation(s): Pune+ View Contact
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Vodafone
Vodafone India Limited At Vodafone India, our customers are at the heart of everything we do. That?s why over 194 million Indians have chosen to stay connected with us.Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunicati...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in