Senior Program Manager - Hyderabad
- Microsoft
- 10 - 13 years
- Hyderabad
- 4 years ago
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Job Description
Areas of responsibility include:
- Lead a diverse team of engineers with capabilities to oversee the customer onboarding journey, the customer experience and maintain the overall customer relationship.
- Work closely with FTA engineers in addressing customer solution needs and driving success with their Azure deployments
- Identify opportunities where we can do better for our customers (process, tools, technology) to increase FTA s overall impact.
- Maintain strong working relationships with stakeholders across engineering, sales, services and partner teams.
- Coach team members and mentor others in planning, organizing and coordinating work.
- Evangelize and teach others to reach beyond existing solutions and technologies to incorporate new ideas.
- Work closely with FTA engineers in addressing customer solution needs and driving success with their Azure deployments.
Qualifications
Successful Candidate Competencies:
- Real day-to-day customer-facing experience and empathy
- Keen ability to communicate ideas effectively with executives and engineering teams
- Assembling, leading and working within strong cross-group and matrixed team environments
- Demonstrated skills and abilities to consistently create an amazingly positive experience for customers
- Track record of problem-solving ranging from conceptualization to implementation
- Real-world smart, logical and able to learn new areas quickly
Preferred Qualifications:
- 5+ years of direct customer facing experience or management consulting
- Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team
- Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process for Microsoft Azure
- Have excellent customer service skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and teams to motivate others
- Consulting and/or Delivery experience a plus
- Technical proficiency in one or more cloud technologies. Microsoft Azure experience preferred
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Senior ManagementRole: Senior ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Microsoft CorporationLocation(s): Hyderabad
Keyskills: Cloud computing Consulting Management consulting Cloud Conceptualization microsoft azure Customer relationship Customer experience Customer service microsoft
Microsoft
Client: Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
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