Help Desk Executive- Goregaon - Mumbai
- Sodexo
- 0 - 2 years
- Mumbai
- 4 years ago
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Job Description
As Helpdesk Operator, you'll work within a dedicated and supportive team taking inbound and making outbound calls. You'll also be dealing with email queries from customers and/or suppliers, accurately recording requests for service.
Roles and Responsibility:
- Respond quickly and efficiently to incoming telephone and email in line with client service levels
- Accurately record details of the caller, request and severity work
- Provide high levels of customer and supplier satisfaction, applying logic and common sense to requests for assistance.
- Proven data entry ability, good keyboard skills and the ability to work with shared files and folders.
- Working knowledge of Microsoft Word and Excel.
- Attention to detail when obtaining and inputting information.
- A clear and professional telephone manner.
- Proven experience within a customer service role where excellence is paramount.
- Ready to travel (within Country when required) and work in shifts as per the operational timings.
- Demonstrable evidence of developing effective working relationships with key customers / contacts.
- Experience of providing helpdesk or call center service highly desirable
- Experience of working with customer service targets, KPIs (Key performance indicators), SLAs (service level agreements)
- Self-starter driven to succeed with a will to personally develop.
Working Hours: You will be required to work 6 days per week, 9 hours per day, on a rotational basis including night shifts.
Additional details:
- Proficient in Spoken & Written English Language
- Communication Skills
- Qualification : 12th and above
- Net Salary per month : INR 13000/-
- Freshers are welcome
Please share your resume on ga********k@so***o.com
Job Classification
Industry: Facility ManagementFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: FreshersEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: SodexoAddress: Gemstar Commercial Complex,1st floor,,Ramchandra L, ane Extn,Kanchpada, Malad West, , MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Service Level Customer Service Excel Email Client Servicing Inbound Call Center Data Entry Operations Outbound Calling
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Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Serv...
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