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Technical Support Engineer - International @ Concentrix

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 Technical Support Engineer - International

Job Description

Job Title: Technical Support Engineer - International Voice


Location: Chennai


Package: 3L to 4L p.a


Qualification: Graduates / Undergraduates or Diploma Holders ( Arrears/Backlogs can be considered) 2020 passed outs are eligible .


Roles and Responsibilities


  • Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated

Technical Requirement:

Knowledge in Networking, Hardware Operating systems- OS Server Technology SQL server, GPO Hardware storage System Securities Knowledge in Antivirus

Desired Candidate Profile


  • Ability to work well under pressure with high attention to detail

Excellent English communication ( Both Oral & Written) and interpersonal skills

  • Ability to work in a team or as a single contributor
  • Adaptability / Flexibility on shifts

Ownership and initiative

  • Being Active & Energetic

Interview Process: (Walk-in between 12pm to 4 pm from Monday to Friday)

HR Round

Communication VOICE

Technical assessments

Operation Round


Work/ Interview Location:- Concentrix Technologies, Fortune Towers, 200 Ft. Radial Road, Kovilambakkam, Chennai - 600117


Contact: Krithika / Blesso ( a.*******a@co*******x/ bl*****k@co*******x.com ) | 7448881*** (wats app only) / 9384631*** (wats app only)


Disclaimer:- Neither Concentrix Technologies (India) Limited nor any authorised 3rd party who assist with our recruitment process, ever ask candidates for 'Recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Walk-ins

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Concentrix
Address: 152, 5th floor, Fortune Towers, 200 Feet Radial Rd, Kovilambakkam, Chennai, Tamil Nadu 600117
Location(s): Chennai

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Keyskills:   Cyber Security Hardware Networking International Call Center Networking os Server Antivirus Network Support Operating Systems Technical Support CCNA Voice CCNP Technical support engineer International Voice Process Information Technology

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₹ 3,00,000 - 4,00,000 P.A

Concentrix

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...