Walk In Interviews for Graduates @ Watermark
- TK20
- 1 - 3 yrs
- Mohali, Chandigarh
- 6 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Position: Client Support SpecialistLocation: IT Park, Mohali
Skill Set: Excellent verbal and written English communication skills, Exhibit strong problem-solving, analytic, conceptual, and thinking skills.
Experience: Around 1-2 Years
Qualification: Any Graduate
Job Description: Client satisfaction is critical for our organization. The goal is to deliver a world class client experience by providing timely and correct resolutions to each client whenever they contact support. In this role there would also be a need to collaborate with internal teams to resolve client issues so the clients are satisfied with the overall service received from support. The Client Support Specialist role is vital in identifying the issue being faced, and in providing effective resolutions to clients.
Primary Responsibilities:
1. Work on client issues via the internal ticketing system, ensuring timely responses and correct resolutions on each and every client issue.
2. Shadow Senior team members within the team on complex tickets to facilitate continued learning and training.
3. Gain and retain expert knowledge of our software functionality by successfully completing training sessions, attending new release training opportunities, attending ongoing trainings for all platforms, and practicing system functionality test cases.
4. Communicate in English verbally and in writing, with Product team members and other internal stakeholders to share information, provide updates, and respond to queries.
5. Use analytical and troubleshooting skills to identify the root cause of the issue and take necessary steps to resolve it.
6. Track tickets on regular basis via the internal ticketing systems.
7. Act upon set escalation processes for support requests by escalating those.
8. Independently work on client tickets by personalizing your communication, paraphrasing client issues and provide options to help the client.
9. Actively participate in team meetings and monthly meetings.
10. Complete any homework or pre-assignments given in team and monthly meetings.
11. Work on Indian public holidays as we work in a 24x7 environment.
12. Work on rotational shifts, i.e. Morning, Evening and Night. You could also be required to work on the weekend shift, with 2 offs to be given on the weekday, as per what will be provided in the monthly roster.
Skill Required:
1. Problem solver with a keen analytical mind.
2. Exhibit strong problem-solving and critical thinking skills
3. Strong attention to details and accuracy
4. Excellent written and verbal communication skills
5. Strong ability to multi-task according to set priorities
6. Should be a good team player
7. Ability to prioritize and balance multiple tasks.
8. Be flexible and positive towards process and team changes.
9. Ability to prioritize and balance multiple tasks as well.
HOW TO APPLY: -
Send us the following:
A brief note explaining why you want to work with us
When can you join?
Your CV in either PDF or Word. Send us your resume to jo**4@tk*0.com or call on 8427699***
Company's address:
Waternark Insights
Relevant Links: -
Company website: -www.watermarkinsights.com
Contact Details:
Keyskills: Troubleshooting Skills Test Cases Verbal Communication Client Support Root Cause Client Satisfaction Software Support Problem Solving Communication Skills Non Voice Email Support Technical Support Fresher
TK20
TK20 India Pvt. Ltd. TK20 Inc, a US based technology company designs and builds enterprise systems for Universities. The TK20 system is the most comprehensive assessment and management solution being used by reputable colleges and universities today.
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