Robotic Process Automation l3 Support Lead
- Citibank
- 2 to 5 Yrs
- Pune
- 6 years ago
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Job Description
Lead end-to-end project delivery and rollout of various process automation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team
Own the project plan and delivery accountability and accurate status reporting to PMO team
Ensure projects deliverable are delivered as per Citi's development standards and to a given methodology, with strong focus on project governance, standards and own risk/issue log
Create and/or maintain documentation related to Automation projects, process mapping, business requirement, functional and technical specification, coding, design test script, test plan and go-live release notes
Provides mentoring and guidance to process automation team
Understand, learn and develop on different robotics tools and been as the key technical SMEs with hands on approach to problem solving. Must be seen as the go to person for the project stream being managed with owner operator mindset
Out of the box thinking, to identify and work around process design
Robotic Process Automation L3-Support Lead
We have some exciting opportunities for L3 Support lead to join our Operations Technology Automation team and be part of a large scale global Automation transformation program
General Responsibilities:
Serve as Point of Contact for L3 Support and get heavily involved in the rapid recovery of Automation solutions during production outages
Ability to perform Root cause analysis and identify long term resolutions to prevent reoccurrences of issues
Determination of failing/impacted components and expedite recovery
Identify improvements in logging, monitoring and support documentation
Provides mentoring and guidance to the support team
Assist in creation of tools to improve team s capability to identify cause and expedite recovery
Track incidents and assist the Project manager for planning and delivery of Production defect fixes and Maintenance Releases
Understand, learn and develop on different robotics tools
Out of the box thinking, to identify and work around process design
Position may require participation in an ON-CALL rotation with 24 X 7 support responsibilities
Key skill requirements:
Proven track record in technical analysis and defect resolution
Strong problem solving, analysis, and design skills
Deep understanding of technology and architecture concepts
Experience in Core Java, Selenium and Groovy will be a benefit
Excellent communication skills with the ability to present technical concepts to a non-technical audience
Experience on developing automation solutions using robotics tools like Automation Anywhere, Cicero, Blue Prism, UIPath, WorkFusion, IBM Watson or Open Span or any other market leading RPA tool would be a distinct advantage
A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
Strong knowledge on SDLC/Agile Methodology
Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
Willingness to learn complex applications and unique data
Excellent oral, written and interpersonal skills
Strong Academic record or strong related internship /Co-op/Work experience
Time management skills and the ability to simultaneously work on multiple deliverables
Ability to thrive in a team-oriented, fast-paced environment
Must be organized
Minimum Qualifications:
A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
Strong knowledge on SDLC/Agile Methodology
Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
Willingness to learn complex applications and unique data
Excellent oral, written and interpersonal skills
Strong Academic record or strong related internship /Co-op/Work experience
Time management skills and the ability to simultaneously work on multiple deliverables
Ability to thrive in a team-oriented, fast-paced environment
Must be organized
A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
Strong knowledge on SDLC/Agile Methodology
Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
Willingness to learn complex applications and unique data
Excellent oral, written and interpersonal skills
Strong Academic record or strong related internship /Co-op/Work experience
Time management skills and the ability to simultaneously work on multiple deliverables
Ability to thrive in a team-oriented, fast-paced environment
Must be organized
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Robotic Process Automation l3 Support LeadContact Details:
Company Name: Citibank .Location(s): Pune
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