Looking For CSR (Female) - Hyderabad
- CBRE South Asia
- 1 - 5 years
- Hyderabad
- 4 years ago
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Job Description
Main Job Tasks and Responsibilities
- Answer calls and responds to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Desired Candidate Profile
- Any Degree
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- At least 1 to 3 Yrs. experience in an International call center or customer service environment
- Good data entry and typing skills
Shift Timing: Rotational (24x7)
Other facilities:
- End to end cab facility
- Annual one-time bonus based on performance
Interested candidates, please share your resumes with ri**********n@cb*e.com
Disclaimer: Due to the high volume of CVs we receive, we regret that we may not be able to respond to all applications individually. We will contact you within 14 days if your skills and experience match whats needed for the open role, or if there is a similar opportunity currently available
Job Classification
Industry: Real Estate, PropertyFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Diploma in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: CBRE South AsiaAddress: Unit No. 1, 1st Floor, Orwell, Salarpuria Knowledge City Rai Durg, Hyderabad, Telangana 500081Location(s): Hyderabad
Keyskills: Customer Service CSR International Call Center Customer Complaints Voice Process
CBRE South Asia
CBRE South Asia Pvt Ltd CBRE Group, Inc. is a commercial real estate services and investment firm. It is the largest company of its kind in the world. It is based in Los Angeles, California and operates more than 450 offices worldwide and serves clients in more than 100 countries
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