Escalation Engineer - Bengaluru/Bangalore @ Microsoft

In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Responsibilities

As an Embedded Escalation Engineer (EEE) you will have opportunity to apply your full range of technical and professional skills in a highly visible role as we work to build a framework that will continue to respond more swiftly and smoothly to the needs of our customers.

It s your Chance to:

• Work with Microsoft 365 commercial product engineering groups to provide world-class engineering support at a product component (feature) level including driving support incident resolution for configuration, code, or other service deficiencies impacting customers.
• Apply code skills and technical knowledge towards efficiently resolving support issues.
• This may include recommending code changes; helping developers to fix and ship code changes to production or directly contributing to product improvements by fixing bugs.
• Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them.
• This can include a range of potential categories, such as diagnostics, self-healing and automation; all of which may prevent issues or increase the capabilities of our customers to mitigate issues themselves improving the overall experience with Microsoft 365.
• Provide tools and insights that increase the capability and efficiency of our support teams around the globe.
• The position is primarily behind the scenes providing engineering support to the broader Microsoft 365 support teams for incidents that would otherwise require product engineering group engagement.
• The focus of this role is on Exchange but may require helping in other areas as needed.

Skills and Qualifications

• BS in Computer Science or Engineering or 3 years equivalent industry experience
• Experience with C# and .NET, PowerShell, Web Services
• Experience working with relevant technologies (security, accounts billing, messaging, collaboration, etc.) in a technical capacity

Preferred

• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
• Experience supporting client/server, networking, and Internet technologies
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously
• Communication skills that facilitate being able to present complex technical issues to a general audience are important.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.