Customer Service Representative @ Grassroots

Job Description

Looking For Customer Service Representative

Greetings from Grassroots BPO Pvt Ltd.!!!

Grassroots BPO Pvt Ltd is hiring Customer Service Representative in Bangalore.

Interview Timing - 10 am to 5 pm.
Notice Period : Immediate Joining
Salary : Best in the Industry

Venue Details:
Stone Tech Park, 4th Floor, #100, 2nd Cross, Pai Layout Benniganahalli, Old madras road,
Bengaluru-560016,
Karnataka, India

Job Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Requirements and Qualifications

• High school diploma or equivalent required; bachelors or associates degree a plus
• Freshers/Experienced with good communication skill
• Good Communication Skills in English with any regional languages
• Ability to write, read and speak English to suit business need
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive

About Grassroots

We are an India based IT staffing & consulting firm. Our corporate headquarters is in Bangalore, India and our international offices are spread across India, US and South Africa. Our India centres are in Bangalore, Mysore. In Bangalore, we are situated right at the heart of the city. We provide staffing services to US, India and UK markets.

Web Site: http://www.grassrootsbpo.com

Contact Details
Meghana
HR/Grassroots /Bangalore.
Mobile :8217772***
Email ID: me****a@gr**********o.in

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