Senior Director BPO Operations - Noida @ ExecBoardinAsia

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Senior Director BPO Operations - Noida

ExecBoardinAsia
5 - 10 years
Noida, Gurugram
4 years ago
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Job Description

Responsible for managing call center operations activities including daytoday operations, training, and quality for multiple accounts programs LOB s or particular practice areas verticals that contribute to the acquisition, satisfaction and retention of client contracts agreements.
Acts as the primary escalation point of contact of clients and maintains cordial working relations with them by ensuring resolution of issues, concerns and escalations. Ensures achievement of all contractual obligations including metrics, service levels, key performance indicators and business objectives as well as all internal the company metrics including financial, engagement, attrition, collection, quality, efficiency and compliance targets through active coordination with various internal and external teams (i.e Clients, Operations, Quality, Training, Workforce, Human Resources, Facilities, I.T., Finance, BTTO, etc.).
Personally responsible for and ensures PL performance and expense cost utilization for all areas within his her practice vertical. Ensures that all program account processes and procedures are adhered to and that individual global metrics are consistently improving.

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: ExecBoardinAsia
Location(s): Noida, Gurugram

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Keyskills: BPO Training Compliance Call center operations Finance Relationship Director HR quality operations Cost

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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ExecBoardinAsia

ExecBoardinAsia

Senior Director BPO Operations - Noida @ ExecBoardinAsia

Home > Senior Management