Operational assistance to the Head of Customer Service and Sales Team
Handling of service requests.
Arranging of service activities
Attending machines with service engineer alone whenever required.
Train company and Customer Service staff with Head of Customer Service
Improve customer relationship in coordination with Head of Customer Service
Assure technical support to customers, engineers, the service stations and the sales department
Ensure adherence to warranty policies
Ensure warranty recoveries from concerned factories
Proactive approach of services and customers support
Planning of engineer pool
Preparation of project specific documentation
Checking and follow up of service reports
Checking and follow up of hour reports
Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.
Support of commissioning jobs in the area of the service operation
Assist Head of Customer Service with required service activities.
Working according to rules with internal software.
Job Classification
Industry: Recruitment, StaffingFunctional Area: Production, Manufacturing, Maintenance, Role Category: Production/Manufacturing/MaintenanceRole: Production/Manufacturing/MaintenanceEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization