Associate Operations Manager
- Tech Mahindra
- 6 - 11 years
- Hyderabad
- 4 years ago
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Job Description
Greetings from Tech Mahindra!!
we have requirement for Associate Manager - Operations
Immediate Joiners Preferred.
Role and Responsibilities:
- Ensure adherence to the process deliverables (SLAs)
- Work closely with Team leaders to manage team and individual performance
- Handle client interaction and escalations (on calls or in person)
- Closely monitoring daily productivity against the defined Service Level standards
- Perform regular audit checks on client defined compliance requirements
- Coach & monitor Team leads in day to day operations & people handling
- Analyze and generate reports for team performance on processes
- Develop a continuous learning process for the team
- Review / audit transactions performed by team leads
- Supervise and support team members to ensure that delivery is consistent with or exceeds client's quality service standards
- Represent the organization and participate in client visits and reviews.
- Assist Operations Manager in supervisory functions
Applicants Specifications & Qualification:
- Excellent verbal and written communication (English) in an international voice process
- Candidate must be college or vocational school graduates or possess comparable work experience
- Knowledge of operational process, logical thinking, reporting and analysis
- Ability to prepare and present PowerPoint Presentations
- Ability to handle pressure
- Ability to follow instructions and client requirements within TAT and with accuracy
- Open to change, Multi-tasking skills
- Shows flexibility/ownership & works under pressure situation
- Ability to work within challenging environment with tight delivery timelines
Open to work in rotational and night shifts
Interested candidates with relevant experience can share updated CV to KH*******3@te*********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: tech mahindraAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, IndiaLocation(s): Hyderabad
Keyskills: Assistant Manager Operartions Team Management Service Level Pressure Handling Associate Manager Operations TAT Client Interaction SLAS Team Performance US Process Service Quality International Process Operations Management International Voice Process
Tech Mahindra
Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...
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