Reliability Engineer - Hyderabad @ Microsoft

Azure CXP is looking for a customer focused Senior Service Engineer passionate about Customer reliability engineering (Availability, Reliability, site up) and supportability of the Azure platform at scale. This role will be accountable improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering.

Our team is looking for a Service Engineer that will help evolve a world-class infrastructure that supports a growing number of customers. You will deliver critical, customer facing features and work across many Azure servicing teams, ensuring they meet our customer s needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, elite developers, and colleagues that obsess over improving customer experience.

To be successful in this role, you must have a great track record of customer compassion, an engineering mindset, an innate aptitude for agility, and technical excellence in software engineering.

Collaborate closely with Engineering/PM to ensure the availability and performance of Live Site and the satisfaction of our customers

Participate in on call coverage rotation - Provide leadership to all customer facing teams during incidents

Improve Customer experience by analyzing signals from various sources, driving RCAs and Service improvements involving bug fixes

Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers

Identify and drive requirements for increased customer self-supportability

Identify and drive implementation of customer centric mitigation levers and playbooks for Operations

Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer support scenarios

Enthusiastic, self-motivated, and a great teammate.

Excellent collaboration, organizational, time management skills.

Data driven with a focus on business results for projects undertaken.

Demonstrated ability to develop key partnerships.

Strong, demonstrable development and/or cloud services expertise in one or more of the following technologies is desirable:

Qualifications

Must have Service Engineering experience in a 24 x 7 x 365 enterprise environments

Desired Technical expertise on Azure services and capabilities and/or cloud platforms, understand

Fluency in one or more automation languages (PowerShell, CLI etc.)

Communication skills that allow you to take lead and control the communication with customers, - internal Microsoft stake holders and third party vendors.

Understand High Availability, Disaster Recovery, Business Continuity, Performance Tuning

Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration

Excellent problem resolution, judgment, negotiating and decision making skills

Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code

Effectively manage and prioritize multiple tasks in accordance with high level objectives/projects.

Excellent written and oral communication skills required

Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams.

Desired BS/BA in Computer Science, Engineering, Math or equivalent experience