Tech lead Software Engineer - Pune - NICE @ inContact

Main Responsibilities

• Excellent analytical and problemsolving skills

• Recreate, analyze, troubleshoot, and diagnose incidents. Determine root cause of incidents (configuration, defect, misuse)

• Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents. Interface with various RD groups, as well as support and services groups.

• Capable of fixes, code enhancements, and optimization

• Respond to direct and indirect inquiries based on client service level agreements.

• Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion

• Perform ad-hoc work/special projects as necessary to support RCA on various client and internal initiatives

• Flexibility - responsibilities may require occasional evening and weekend

Qualifications / Education:

• 5 years of recent experience in .NET experience building client side applications.

• Experience with the Tools: Visual Studio, Visual Code, Postman,

• Deep understanding of the C# language and its APIs, OOPS, Threading technology Design Patterns

• Familiarity with source control and development IDEs

• Experience with Webservices/REST is must.

• Knowledge of Developer tools like TFS, Bitbucket, Jira etc.