Greetings for the day
Hexaware Technologies is hiring professionals for Communication Trainer for International process _ Nagpur
Working hours - US Shifts
Weekends fixed OFF
Delivering Communication Trainings to employees .
Observes service behaviour of employees and provides feedback to individuals and managers
Evaluating Training Programs Effectiveness
Measures transfer of learning from training courses to the operation
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
Monthly Product Knowledge Assessment on floor
Refresher training with efficiency mapping
Requirements -
2-4 years of prior training experience in the communication training space/domain from a BPO in international process
Excellent Communication skills
Interested Candidates can share their cv at kr***t@he*****e.com
Regards,
Kripa Thakkar
Keyskills: BPO Leadership Hiring VNA voice & accent voice and accent Learning Communication Skills Training Programs Soft Skills Accent Training voice coach Feedback Communication Training International Process
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...