Application Support Engineer
- 24/7 Customer
- 2 - 5 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Job Summary
- In the role of Support Engineer, you will work on resolving issues across applications spanning multiple geos and helping our users have a great experience when they reach out to us for any trouble shooting.
- This position requires background in hands-on application support, technical and people management.
- The successful candidate will be managing applications across multiple geos and working on cutting edge technologies.
Job Requirement
- Engineering graduate, preferably in CS / IT from a reputed institution, with strong foundations in Computer Science
- Typically 3-4 yrs. of Application support managing multiple applications, multiple geos, across various time zone
- Interested in learning new technologies and building minimum level of expertise in the same
- Must have worked with multiple stakeholders and handled incidents
- Ability to handle upset customers and help them in resolving issues faced
- Should have strong Technical Depth breadth.
- Good attitude, Analytical skill
- Experience and knowledge of cloud enabled services and applications are a plus
- Recommending solutions and guiding product users through features and functionalities
- Supporting the development teams with identifying issues and applying fixes
- Good knowledge of SQL and an understanding of Databases
- Would be good to have experience working on ASP.net , Java based Application
- Basic understanding of the Servers/Network should be able to work with other Technology teams like Network /Server
Key Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Helping to resolve any outages by working with various teams in a collaborative manner
- Creating and maintaining the knowledge base for our applications which would help resolve issues faster
- Understanding various technologies that we work with, developing some level of expertise in them over a period of time
- Analyzing commonly occurring issues and providing insights on required fixes
- Managing incidents working with multiple teams till issue resolution.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: System Design/Implementation/ERP/CRMRole: System Design/Implementation/ERP/CRMEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: 24/7 CustomerLocation(s): Bengaluru
Keyskills: Computer science Hospitality Application support Analytical Artificial Intelligence Machine learning Healthcare Customer engagement Financial services SQL
24/7 Customer
[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...
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