Desired Candidate Profile
Roles and responsibilities
Greetings from HCL!!
We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Collection Specialist/Collection Expert for International Voice Process. Process: International Collection Process Shift:- Australian Shifts (Early Morning Shifts)
Job Description :-
Roles & Responsibilities:-
*Responsible for deliverables of single or multiple LOBs.
*Responsible for all the outbound, I/B calls and Emails,100% calls should be tracked.
*Quick learner and knowledge of all the products.
*Identify, Develop & implement continuous improvement program to increase productivity, product knowledge,efficiency and best Quality.
*100 % Attendance and number of Information Security Incidents should be Zero .
*To maintain accuracy and sanctity of data. Qualification Required:-
*Any UG/Any graduates are welcome.
*Min. 6 months of exp. is required in 1st or 3rd party international collections process.
*1st party or 3rd party International collection experience preferable.
Skills Required:-
*1st party or 3rd party collection experience required.
*Knowledge of Computer Peripherals/Operating System & MS-Excel.
*Persuasion and convincing skills.
*Excellent communication and presentation skills / customer interaction.
*Should be able to work and co-ordinate in a Team.
Benefits & Compensation:-
*Compensation Best in the industry.
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises. Venue:-
HCL Technologies Limited, N5 Building,
A-22, Sector - 60, Noida, UP - 201301
Nearest Metro station Noida sector 59
Walk in timings: 11.00 am to 4.00 pm HR Phone: Chander Mohan (9971777***)
Please mention Chander Mohan as a source/reference at the top of your CV. *All candidates should carry resume & 1 passport size photograph
Walk in timings: 11:00 a.m to 4:00 p.m
DO NOT CARRY LAPTOPS/USB/ PHONE CHARGER as they are not allowed in the premises DISCLAIMER: HCL Technologies BSERV do not charge any amount throughout the recruitment process.
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization,
Doctorate: Doctorate Not Required,
Contact Details:
Keyskills:
international voice process
collections process
customer interaction
3rd party collection
third party