Hiring For Customer Care executive @ Chemical
- Persolkelly India
- 1 - 5 years
- Mumbai
- 4 years ago
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Job Description
Roles and Responsibilities
Taking care of import/export orders, following up for shipments with warehouses, coordinating with planners regarding the stock availability.
The Customer Service Representative (CSR) is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans. CSR is responsible for handling complete order execution cycle by arranging and co-ordinating for all aspects and requirements attached to it by connecting with internal and external customers and functional teams.
KEY JOB RESPONSIBILITIES :- 1. Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.
2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
3. Act as backup to other CSR on order handling.
4. Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
5. Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills. 6. Develop the level of computer skills to be able to handle the daily operations and others activities as assigned. 7. Handle incoming enquiries as appropriate in a timely and responsive manner. 8. Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions. 9. Comply with internal and external audit control requirements 10. Initiatives for improvements.
Excellent written and verbal communication skills Excellent interpersonal skills Organization and multi-tasking skills Excellent team player and contributor Easily adaptable to changes (organization, work processes as well as daily tasks) Be able to stay organized, calm and constructive under high stress and frequent changes Easily adaptable to changes (organization, work processes as well as daily tasks) Be able to stay organized, calm and constructive under high stress and frequent changes
If interested please share your updated resume to this em*****************r@Pe********y.com
Regards,
Nithya
Job Classification
Industry: ChemicalsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: ContractEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: PERSOLKELLY INDIA PRIVATE LIMITEDLocation(s): Mumbai
Keyskills: Excellent communication Customer Relationship Customer Service Customer Support Order Management CSR Excel SAP CRM Technical Solving Queries Customer Care Customer Handling Order Processing
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