The Technical Project Manager owns the technical and operational relationship with mobile carriers and merchants and leads the technical review and integration of carrier identity solutions with mobile carriers and merchants.
You will work directly with both mobile carriers on a daily basis to assess their technical capability for a host of identity solutions and integrate these solutions with limited resources and under tight timelines.
You will collaborate internally with cross-functional teams, including Business Development, Product Management, Engineering, and Operations in the process.
Responsibilities
Conduct comprehensive gap analysis and solution design with mobile carriers to ensure their mobile identity solutions meet the required technical and operational specification
Scope and obtain the technical details on integration with mobile carriers
Onboard and support new merchants (including non-standard project-based integrations)
Act as internal escalation contact for technical requests from merchants and carriers
Lead project planning effort in the creation of project plan, tasks, and schedules
Manage integration projects from initiation to launch, focusing on time and quality
Maintain effective communication of project updates and issues with mobile carriers and merchants
Effectively address project change requests and expectation while reducing scope creep
Organize and facilitate regular project scrum to track project tasks and dependency
Drive technical issues to resolution with urgency and focus, and serve as an escalation point
Ability to review technical details with the help of Engineering to analyse and troubleshoot issues
Is not afraid to lead and negotiate whenever needed
Analyse and interpret multiple data sources to understands trends and underlying issues
Support Business Development in the pre-sales phase with technical inputs as and when require
Qualifications
10-15 years of technical project management or technical pre-sale experience in a technical capacity required, preferably within mobile or payments industr
Experience integrating with third party web services across a variety of technologies (e.g. REST, SOAP, etc.)
Excellent SQL skills
You have a successful track record in delivering integration projects from concept to launch
You have a high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
You are skilled in building and maintaining collaborative relationships with partners and mobile carriers
You possess strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
You thrive in a fast-paced, Scrum/Agile development environment with ability to multi-task and respond flexibly to change
You deal well with ambiguity and changing deadlines while keeping focused on delivering results
You are a strong and effective project leader who can prioritize well and communicate effectively
You are comfortable getting your hands dirty in day-to-day tasks to get things done. No task is beneath you.
You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail
BA/BS required, preferably in technology, business, or a related field
Proficient in written and spoken English in a business setting
Job Classification
Industry: Telecom / ISPFunctional Area: IT Software - Mobile, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, B.A in Other SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required