Renewal Account Manager - Bengaluru/Bangalore @ McAfee

• Putting the Customer at the core, you will advise McAfee s SMB Inc. customers using phone, email or other media, on their upcoming renewals and advise on optimizing McAfee s product portfolio in the customer environment.
• Work with departments such as new business sales, global support, LCS to ensure understanding and to improve customer success and adoption
• Make strategic outbound calls to current customers to guide adoption, value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewal.
• Support and guide customers through the sales process both subscription renewal and up-sell within subscription period.
• Respond to inbound requests (emails and calls) from current customers in a programmatic coverage-based approach
• Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns
• Establish a professional working and consultative relationship with the customer, by developing a core understanding of the individual needs of the customer within their unique market space in collaboration with the New Business account manager of the account
• Develop a network of power sponsors within each customer through education, coaching and support.
• Stay curious and current on product trainings and new offerings and latest value proposition
• Achieve and exceed sales targets on renewals, up-sells, and other related indicators

About you:

• You have at least two years working experience within a Business Development role
• Language Skills: English with fluency preferred in German Language
• You excel in a customer-facing role
• Good knowledge of the IT sector
• Inside Sales experience is a nice to have
• Good knowledge of principles and methods for showcasing and selling products and solutions
• A technology background would be desirable, however, not essential as full industry and solution training will be provided
• A passion for finding new ways to keep our customers safe in the digital world
• Open to work in EMEA business hours
• German language preferred