Technical Support Voice At Tech Mahindra
- Freelancer K Karthick
- 1 - 6 years
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Tech Mahindra!!
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
The roles and responsibilities of a customer service representative are...
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root cause of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions via phone, until theyve solved a technical issue
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Master the use of a helpdesk software.
- Five days of working in the week with two days rotational off.
- Shift hours, predominantly night shifts.
- Your job will be based out in Hyderabad(Madhapur) location with Work From Home in the initial stage or until the day when we are permitted for work at office by the local Govt. norms.
All of the above tasks can be made easier only if you get familiarized with customer
support software. As a CSR agent, you should be able to quickly pick up the functionalities
of the helpdesk and resolve customer problems in a more streamlined manner.
Desired Candidate Profile
Any graduate or Post Graduate candidates from any international BPO/ITES background can apply.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
Ability to honor deadlines, Being the face of your company, your support should be able to honor the companys SLAs and ensure all assigned tickets are resolved well within the deadline.
Flexible for rotational shift, having known that your client base is from US you should be comfortable doing night /US shift.
Immediate joining would be an added advantage.
You should be convenient with both Work from home and at office.
Perks and Benefits
Remuneration will be disclosed at the time of initial screening or once you successfully clear up all the interview rounds.
Warm regards,
Karthick Kumar
HR Consultant
**@tr******t.in
9962252***
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any PostgraduateDoctorate: Any Doctorate, Doctorate Not RequiredContact Details:
Company: Freelancer K KarthickAddress: Infocity IT Park, Madhapur, Hyderabad, Telangana.Location(s): Hyderabad
Keyskills: technical support engineer Technical Helpdesk Technical Voice Process IT Helpdesk product support antivirus support webex support Cisco VOIP Network Support Remote Assistance infra suppport B2B IT Service Desk Enterprise Support CCNA Voice OS Support
Freelancer K Karthick
As a Business Transformatiom Company, We design smart customer journeys that eliminate pain points and transform customer engagement. To achieve this, we partner with businesses to understand the customer experience from end-to-end.This understanding of the customer lifecycle e...
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