Linux Engineering Support
- Rakuten
- 2 - 5 Years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Linux Engineering SupportResponsibilities
- Monitoring Service Providers end-to-end support of infrastructure services.
- Managing Service Provider overall performance & SLAs and quality in accordance with contract
- Ensuring that networks, remote connections and virtual environments are properly maintained and available
- Ensuring that Patch Monitoring and Deployments are performed timely and in accordance with service levels.
- Monitoring Apache, Nginx, DNS queries and troubleshoot any server side issues.
- Proper user administration and system monitoring, troubleshoot technical issues
- Maintaining system and monitor system performance
- Monitor network communication
- Ability to prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Good understanding of web Services, API and IP based protocols
- Understanding Unix/Linux environment
- Understanding of Cassandra/MySQL or other database systems
- Understanding/Experiences in scripting languages (Perl, Shell)
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills.
- Research and identify solutions to server, application and hardware issues
- Evaluate and prioritize customer support cases
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. , application, SYS team, software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Act as the primary liaison between company and your customers
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Good in Linux and cloud technologies
- Proven work experience as an Engineering Support Engineer, Linux, Cloud
- Hands-on experience with Linux/Windows/MAC OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Department:
Service Support 1
Open Positions:
1
Location:
Bangalore
Education/Qualification:
BE, B-Tech, Graduation
Years Of Exp:
2 to 5 Years
Service Support 1
Open Positions:
1
Location:
Bangalore
Education/Qualification:
BE, B-Tech, Graduation
Years Of Exp:
2 to 5 Years
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Linux Engineering SupportContact Details:
Company: Rakuten IndiaLocation(s): Bengaluru+ View Contact
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